Returns & Exchanges
If you are not satisfied with your product in any way, EquiZone Online gives you 30 days to return or exchange your items. Please note that EquiZone Online is unable to provide a refund for any items that appear to be soiled, used or damaged in any way or items returned without original packaging and tags. Exchange of free items or bonus products is not allowed. If returned you will not receive any monetary or material compensation for them.
For items being returned from outside the EU we highly recommend NOT returning your items with UPS as you will incur large import charges that we will not cover on your behalf (in excess of €45).
EXCHANGE: You are only able to exchange an item to a different size. Exchange to another colour or product is not allowed. If we are unable to provide the size you require you will be contacted by our Team and offered another size or a full refund. You must cover the cost of returning your item to us. You should allow 2-3 weeks for EquiZone Online to process your return and send out the replacement. Please note, shipping costs on exchange items must be covered on your behalf. We will send you through an invoice with the shipping costs for the exchanged item. Should you require express shipping please inform us prior to the exchange.
The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the rights for having minor differences in product colours and details. If you have any doubts regarding those details, we advise you to contact our customer service before placing an order. Minor product detail differences and slight changes in colours do not justify a claim. Apply common sense.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.
Sale items (if applicable) - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To obtain a refund please send us an email at firstname.lastname@example.org, then return your product to EquiZone Online. It is important that you provide us with sufficient information about your reason for returning the product and if you would prefer compensation by a replacement or refund of your money. You will also be compensated for the return postage costs if the fault is on behalf of EquiZone Online (proof of postage costs is required). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
You should allow 2-3 weeks for us to process your return and compensate you accordingly.
Lost return or exchange parcels and unclaimed orders
Please note that if return or exchange parcels are lost when being sent back to EquiZone Online, you will only be compensated if you have the postal tracking code for the shipment. We highly recommend that you send all return or exchange items by registered post so that a tracking number is provided.