物流政策

All orders placed with EquiZone Online are packed and sent from our office in Germany. We aim to have all orders sent out within 2-5 days, however, we hold the right for delays in the holiday season or during sale periods. If we currently do not have an item in stock we will inform you of the estimated arrival time of the product.

On placing your order you will receive a confirmation email and/or Facebook message confirming the items you have purchased. Once your package is sent out, you will receive another email and/or Facebook message with the tracking details for your order.

Free shipping does not apply to items with special shipping fees. This can be larger items such as tack boxes or jumping equipment.

DHL Express shipping rates are visible on the cart or checkout page.

If choosing DHL Express shipping, a house address and telephone number must be listed (no PO Box's).

Delivery times with standard shipping cannot be guaranteed. We highly recommend choosing express shipping if a guaranteed delivery time is required.

Please note, on all packets over 10 kg's free shipping will not apply. You will be contacted via email regarding the shipping rate once your order is placed.